Occasionally, things don’t go as planned and you may feel that you haven’t received the high standard of service that you come to expect from LBX.
If you have an issue, contact Support via the app, or email firstname.lastname@example.org - who will resolve your issue as quickly as possible.
If you have not received a satisfactory response within a reasonable period of time, or you feel that you have not been treated fairly, please submit a new ticket containing 'COMPLAINT' in the subject line with the original Ticket ID.
This will fast-track your ticket to our escalations team who will respond to your enquiry within 24
Complaints are treated very seriously, so you can rest assured that we are doing everything we can to resolve it.